[Resolved] Eureka Forbes — uf + uv ro | |||
Dear sir/ madam My complaint regarding for service of Eureka Forbes- water purifier. I received A message of renewal of AMC on 18 December 2017and as per company norms 2 free services are provided during warranty time and I have not received any single service for which I have made many calls and nothing is done in that regard and one fine day on Sunday 20May 2018 I spoke to Ms Nomita senior executives in customer care and she attended the call and assured my problem will be resolved and I don't have to pay for service and raised service complaint and Mr siddharth Visited for service on Tuesday 22 May 2018 and refuced to open the machine when I told him about I am not liable to pay service charge He spoke to his senior Mr Ashok and He said that ma'am when you have purchased machine that point job card was not raised and I assure you you pay this time Next time I will see. And Mr siddharth gave long list of advice and am out. My problem is still not resolved. Today, received a message that –“ help us serve you better by giving feedback on your service experience. It’ll take only second.” Shame on you (Eureka Forbes) Was this information helpful? | |||
Jun 28, 2018 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support May 23, 2018 Eureka Forbes Customer Care's response Dear Geetika, I completely understand your concern. Please share your registered contact number or customer ID here. Assuring you that my team will get in touch with you to address the same. Regards, Piyush | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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I've escalated your concern along with your details to my team in Delhi. Be assured, they'll definitely connect with you at the earliest to do the needful.
Regards,
Piyush