[Resolved]  Eureka Forbes — Unacceptable service quality

Address:

600011

Ive been using Eureka Forbes water purifier for more than 15 years. Few years back installed Rivera RO as an exchange for my old purifier. Renewed the AMC for two years in Sep 2014 and the receipt no is 23959863. They have changed the filters in Mar 2015 and no one has ever come for servicing/cleaning the filters. Now i have problem with the machine, water taste has changed. I logged complaint via online on 18th June and the complaint number is [protected]. Technician by name Sridhar came on the same day evening and told that all the filters has to be changed and i will have to pay for it. Not sure why should i pay when i have AMC for two years and the filter was changed only once. They claim that the filters are changed but they are not having the records for it to show me.

I've been chasing Sathish Raja, local service center manager, almost everyday from 20th June and he kept on promising that my filters will get changed with no cost. He kept on manipulating his words, he told me on thursday 24th june that the approval has come and the filter will be changed by friday 25th june before 11:30 am. But nothing happened. I called him yesterday and he is giving different picture that the approval has not come and share the number of Vasanth (+91 [protected]) to escalate. I called up Vasanth and he didnt give a convincing answer for me, on top of it his tone was very harsh and blaming me for not collecting the filters from them well in advance.
it's been almost a month since i raised a request for the service. Till today nothing has happened and i didn't receive any reply from customer care as well. This is quite unfair and unacceptable service provided by Eureka Forbes.

Please re-think before installing Eureka Forbes water purifier having the poor service in mind