[Resolved]  Eureka Forbes — Unauthorized service delivery

Address:Mysore, Karnataka, 570008
Website:www.eurekaforbes.com

Customer name: Ravindra
Customer code: [protected]
I have purchased an Annual maintenance contract with Eureka forbes, on[protected], i had a technician named ALOK at my door step check for the due service but i had not got any intimation about it through message(security and safety issue of parents) after service he charged 200rs for white pipe 1/4'' for 2 meters, which is hardly 185rs for 5 meteres and he did not give me any bill. (CHEATING customers) when asked about price list he said to ask in office, due to busy schedule i signed the pink card of AMC but Later i enquired in office where i got to know that they have not sent any person for AMC service, they said ex employees are visiting the customers by getting the pink card printed. This brings us how can such a big agency like this has so much loop holes? Where is the security of customers, if any thing happens to parents? Cant eureka forbes be so negligent even after they knowing who the culprits are?
Kindly request for a strict action, before someones life gets in danger.
Thank you
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Mar 24, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2017
Eureka Forbes Customer Care's response
Dear Ravindra,

I am disappointed to hear about your experience. My team at Mysore will get in touch with you soon to address your concern.

Regards,
Priya
Verified Support
Feb 21, 2017
Eureka Forbes Customer Care's response
Dear Ravindra,

I have received feedback from my team that your issue has been resolved. Do get back to me for any further assistance. Have a great day ahead!

Regards,
Priya
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