Eureka Forbes — Under qualified service technicians & amc is an eyewash

Address:	600085
Website:	www.eurekaforbes.com

Service Request [protected]. 1. I have an AMC signed and was told it includes 2 free service for 1 year and replacement of parts and filter 2. First Aquaguard did not report to service, I had to raise a request for the same + replacing a worn out part 3. The technician was asked to come on 1st Jan but did not turn up. He reported yesterday without fixing an appointment and was asked to come today 05-Jan. 4. He reported today for two issues - LEAKING Filter, Broken Tap + regular service as part of AMC 5. The container tap is changed, but the leaking filter is not resolved. He had asked my wife to reduce the water inlet to keep it to minimum which did not help the water output at all. When the water inlet speed is increased the filter is again leaking. 6. The technician did not clean the aquaguard unit which should have been done as part of two service AMC contract Last time I called for paid service, the first thing the technician quoted was to change the filter every 6 months (paying 3000) or get an AMC paying 4500 for an year. I went ahead by paying AMC, and now when the time comes to change the filter I am told filters can be cleaned and re-used which is totally a baseless in-secure marketing gimmick by Aquaguard. Please escalate this service request and ask someone to call me at the earliest.