[Resolved]  Eureka Forbes — unethical and don't care attitude of the technician

The infinity apparatus is registered under the name of dr. Bijoy dev from kolkata. On 2nd august i have noticed that the red button is not working to get water. I launched a complain at that moment. They have assured me for sending technician. But the technician ganesh naskar left the machine without any repairment and told me that the required parts is unavailable. I discharged my mother from hospital on the 1st august, 2017 and i requested repeatedly official of toll-free no. As well as technician but everyone was mum. Being water is basic need to everybody, you must look after the service of the technician also. Ganesh naskar is inefficient and ill-behaved person. As i have experiences with his working skill. He knows nothing, i don't know you are loosing your reputation due to this type of technician. Next technician pranab halder visited on 7th august and told me that the said problem is not right. It lies in different parts. I have to buy water in those days instead i have amc facilities for 3 years.
Was this information helpful?
No (0)
Yes (0)
Sep 26, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2017
Eureka Forbes Customer Care's response
Dear Customer,

Request you to share your registered contact number/customer ID here. I'll have my team connect with you soon to fix the issue in your product.

Regards,
Priya
Verified Support
Aug 23, 2017
Eureka Forbes Customer Care's response
Dear Customer,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7767
    Pending
    412
    Resolved
    4407
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information