Eureka Forbes — Unethical Behavior Eureka Forbes Chennai

Address:

Chennai

I was an existing customer of Eureka Forbes as I bought dry vacuum cleaner in 2016.

In the last week of April 2022, I was approached by a Eureka Forbes sales agent in Chennai (Mohan contact number: [protected]) for buying a wet and dry vacuum cleaner in exchange for the existing vacuum cleaner.

I had bought the same in the first week of May 2022 and I was promised the following
• 750 INR for the old vacuum cleaner from eureka Forbes as buyback/exchange
• 1000 INR as voucher for existing loyalty bonus

I had made the payment on 4th May 2022 to Karthick (Mobile Number: [protected]) and the equipment was delivered on 5th May 2022 by Mohan. On the day of delivery and Demo, My Father-in-Law thought of retaining the old vacuum cleaner and It was informed to me by Mohan that I need to forfeit the 750 discount for the buyback of the old vacuum cleaner. I had paid that amount to him by Cash.

However, regarding the RS 1000/- Voucher, I was constantly following it up with Mohan / Karthick since then but I don't get satisfactory responses .
On May 17th, 2022, when I had called up in the morning to Karthick he informed curtly that 1000 cannot be given now and hung up the phone.

These sales persons viz. Karthik and Mohan are really unprofessional and unethical in making this false promise about the cash voucher of 1000.TReally pissed with this unprofessional and nasty behavior from their sales persons!!!

I have raised multiple complains with their customer grievance forum, but no resolutions provided and on top of it they avoid taking my calls
the following are the complaint numbers [protected] and [protected]

Please help in addressing the complains about providing me the 1000 voucher or take the product back and issue me a complete refund of the amount paid . Never seen such a worse customer service behavior till now !!!