Eureka Forbes — Unethical behaviour on the part of your service personnel.

Address:

Hyderabad, Andhra Pradesh, 713347

I have an 'aquagard "nova" water purifier' machine of your company. My customer code no is [protected] purchased on 2004. I regularly mentain amc with your local authorised service franchisee. Presently the service is provided by m/s sudip ghosh moulick, b. P. Code no 12407.
Couple of weeks back, i had a problem with the (Body) power switch of my aquagard. I send a service request (Req) to the requsite ph no. The service personel came and after a long trial, it was detected with my help that the power switch has been damaged. His preliminary opinion was ' the transformer has been damaged'. When i pointed out that bypassing the power switch the machine starts functioning, the real fault dawned him. He said that it will take two to three days time to replace the part, because it has to be procured by sending a divident. I requested him to make do with some old switch if he had with him, otherwise i shall face great difficulty in getting my drinking water. He searched his bag and found one, but naturally that switch was also a little defective. He promised me to replace the same with a new one, as soon as he procures it. He got me signed the service card and went away.
When 10 days passed after this and i could contact neither the person nor the franchisee, i lodged another service request.In response to that the franchisee enquired about my problem over telephone. I informed the episode in short and said that the power switch was not changed by a new one. Within a short time the service person (Mr. Animesh roy) called me on phone and started arguing about the past episode that he had to replace the (Old & faulty) switch supplied by him. Finally he came spoke very roughly with my wife and used improper pronouns about me, behind my back. I hereby inform you that ultimately he didn't change the old switch supplied early. He has also threatened (Behind my back) that he will not provide service to me in future.
Now, my question to the company is, am i not entitled to get a new spare in case of consequential damage, when i am mentaining amc (Upto 09/03/2017) with the local franchisee as well as the company? Is there no other service person to serve me other than the mentioned one? How dare he talk in impolished way to a customer of the company?
My request to you is, replace the said service person for providing further service to me and make a detailed enquiry regarding the total episode and take necessary action.

My name is somnath ghosh, i am from ranganj town of burdwan district of west bengal. I have furnished other necessary informations already. Thanking you in anticipation.