[Resolved]  Eureka Forbes — Unethical practices - not honoring a valid amc / warranty

Address:

Bangalore, Karnataka, 560037

I have a eureka forbes magna water purifier ro+uv model. The product is currently covered under amc (Active amc period). The water purifier stopped working on 7th jan'16. Amc very clearly says i am entitled to free service and filter replacement within the amc period.in fact i have been confirmed the same again and again by eureka forbes customer care as well as escalation team vide my registered complain no. [protected] (Raised on 8/1/17 as their server was down) and [protected] (Raised on 10/1/17).

On 7/1/17 one of eureka forbes engineer has visited my home and found out the filter needs to be replaced. However to my surprise instead of informing him about the amc and my discussion with customer care he was insisting on full payment for filter. He left my home telling without payment he can not help. Since then i am following up with eureka forbes (Last 5 days) and being assured / confirmed by their service / escalation executives that i do not have to pay anything, either for the filter or the service. I have also been told that my case will be referred to a senior engineer and in spite of the same every time i get either a call from the same old guy or his contact details being shared over sms by customer care.

In fact the local engineer has the audacity of saying the people sitting at eureka forbes customer service do not know anything and are making false promises to customer over phone. I have the name and contact details of the local engineer but i do not want to post the same here giving respect to his privacy.

Now i am wondering on these points;

1. Why there is a gap in communication between the service centre executives and the on-filed engineer
2.in stead of being covered under amc why should i pay for the repair/replacement? Then why amc?
3.in fact as per amc i am supposed to get 2 free service visits during the amc period. However i have not received a single visit yet.
4. Why do i have to go through all these hard ship even after paying the full amc to eureka forbes?
5. Why should i waste my time and energy for something for which i have paid in full?
5. Looking at the pain i have gone through why should not i conclude that eureka forbes nothing better than a road side cheat / fraud vendor?

I am planning to file a case in consumer complaint redressal forum tomorrow.