[Resolved]  Eureka Forbes — Unhappy with Aquaguard Enhance RO

Address:

560094

I bought Aquaguard Enhance RO in 2013. I am under AMC since then. But your product has been giving us problems so often & so many times I have called for service that your technicians began avoiding our calls. They were giving some excuse & never turned up. I had to make so many calls to get one technician to service our Aquaguard. They told us to install a pre-filter. We did that by paying around rs.1500. But still water was taking a long time to purify. They told us to clean the sump & overhead tank. We did that too a couple of times. But still no use. We were buying water from outside. Some technicians were calling me when I booked for service-request, but when I told them that I had AMC they never turned up & were not answering my calls again. I don't know why I have to put up with this when I have paid thousands of rupees to buy the product and again paid thousands of rupees towards maintenance. I am tired of this product & regret my decision of buying this. I had high esteem for Eureka Forbes products & bought this even though many friends told me to go for Kent. We pay RS.4400 towards AMC every year but the number of times it has broken down & me having to deal with booking service-requests, call technicians, wait for them, call them again etc...definitely not worth it...it is a total hassle.