[Resolved]  Eureka Forbes — unprofessional and rude behaviour

Address:Gwalior, Madhya Pradesh, 474002

I want to register a complaint against eureka forbes staff's unprofessional and rude behaviour, we are exhausted requesting them to do servicing of our eureka forbes aquaguard water purifier but they are not ready to listen instead they are pressurising and forcing us to subscribe to their yearly service contract of 5000k which we subscribed last year but they only provided service only once, so taking lesson from that we are not subscribing this time but they are refusing to give paid service without contract and we don't know what to do now. Please take strict action against them.
Customer code -[protected]
Receipt no.[protected]
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Aug 20, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2017
Eureka Forbes Customer Care's response
Dear Shiva,

I've shared your issue with my team at Gwalior and they will connect with you at the earliest to do the needful.

Regards,
Anita
Verified Support
Jul 18, 2017
Eureka Forbes Customer Care's response
Dear Shiva,

I understand that my team has resolved your issue. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita
Complaint comments 

Comments

No servicing is given by the company, though it is under AMC. Company interested only for money (AMC), after getting AMC the company not given any answer on phon. but they emmaditly demand feedback report. however my regd no. [protected].
Eureka Forbes Customer Care's response, Jul 19, 2017
Verified Support
Dear Champak,

My service team at Kolkata will get in touch with you soon with regard to your concern. Request your patience meanwhile.

Regards,
Anita
Eureka Forbes Customer Care's response, Jul 21, 2017
Verified Support
Dear Champak,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Anita
Water is not been filtered, recycled water is very slow
Eureka Forbes Customer Care's response, Jul 19, 2017
Verified Support
Dear Surabhi,

Kindly share your registered contact number/customer ID here, so that my team can connect with you soon for further assistance.

Regards,
Piyush

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