[Resolved] Eureka Forbes — unprofessional behavior

Mousumi_shrabanee

from Bengaluru, Karnataka

Address:

560061

Even after continuous reporting of the issue for no technician turning up for the due service for our water purifier (Aquasure). Past 3weeks follow up i'd highly disappointing. The latest service no. [protected]. We were assured to be attended within 24hrs but in vain. Had mentioned specific reason we are available only in weekend still no one turned up. Highly dissatisfied. Most important if we are attended beyond our free service period it will be escalated.

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Aug 26, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Eureka Forbes Customer Care's response Dear Mousumi,

I have shared your details with my team at Bangalore. They will get back to you in sometime. Request your patience.

Regards,
Shiraz

Verified Support

Jul 19, 2017

Eureka Forbes Customer Care's response Dear Mousumi,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Shiraz

Jul 20, 2017

Updated by Mousumi_shrabanee Hi

Thanks for the quick response.
Appreciate the effort.

Thanks
Mousumi