[Resolved] Eureka Forbes — URGENT and IMPORTANT : Kind attention is required to Service Request Number [protected] and 18277628 | |||||
Dear Sir, Ref - Service Request Number [protected] and 18277628 I am Aquasure user, called your serviceman for filter cleaning a month ago. He was new trainee, he took around 3 hours to clean and refit filter but failed to do it and leakage from two points started from that moment, . After calling him, came back next day but could not fix problem. Insisted to fix the issue by calling senior technician but no response. After several calls after week senior technician visited, he partially fix problem (one leakage point) and he told one part is required to procure fix another leakage. I asked him to procure it and fix the problem at earliest but he never turned up back in three weeks time. In between my spouse called up your customer care several times but no response. We are cleaning kitchen platform in every 2 hours interval from 3-4 weeks because of your incompetent technician made blunder and still waiting to resolve the issue. I am not understanding which part you are using in your machine that could not be supplied in three weeks of span. on top of there is no communication / response from your staff after several calls. I tried to escalate it through your website http://www.eurekaforbes.com/escalate-service-request at all 3 steps but no response from last three days. In step 3 it is mention that - If you are still not satisfied with solution and your Service Request still remains unresolved, you may directly contact the Ombudsman for a solution at +[protected]on every second and fourth Thursday between 2:30 PM - 4:30 PM) I tried to call +[protected] during specified time but no response. There is no mail specified at website for escalation. I am fed up such unprofessional, pathetic service experience from your company at every level. I can understand ignorance at technician level but at website if escalation is posted & no tracking number generated, no response from any level is really frustrating and hopeless. Your prompt communication and action is highly appreciated. Thanking you! Best Regards Vasudev Balasaheb Narwadkar Cell:- +91 [protected] Was this information helpful? | |||||
May 14, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Apr 07, 2017 Eureka Forbes Customer Care's response Dear Vasudev, I have forwarded your details to my team at Pune. They will contact you soon for further assistance. Regards, Priya Verified Support Apr 13, 2017 Eureka Forbes Customer Care's response Dear Vasudev, Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance. Regards, Priya | |||||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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