[Resolved] Eureka Forbes — uv and filter stopped working in less than 2 yrs of purchase.

Subin Das

from Mumbai, Maharashtra

Address:

403516

My aquaguard has stopped functioning and the service person has informed me that the filter and uv both are not working and needs to be changed. I was informed warrenty is for 1year from the date of purchase.
Invoice no is [protected] and order no is[protected] and po is [protected].
Adress is sai krupa mirabais, chalston road, cobra vaddo, calangute, goa 403516. Even though the warranty is for one year, how can a filter and uv get spoilt or stop working in under 2yrs???
Request you to look into it and let me know your plan of action on my above query and guide me on what needs to be done.

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Dec 4, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2018

Eureka Forbes Customer Care's response Dear Subin,

I will surely assist you with your concern. Kindly share your registered contact number/customer ID here & I’ll get back to you at the earliest.

Regards,
Piyush

Verified Support

Oct 26, 2018

Eureka Forbes Customer Care's response Dear Subin,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Piyush

Verified Support

Oct 29, 2018

Eureka Forbes Customer Care's response Dear Subin,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Piyush