[Resolved] Eureka Forbes — Uv aquaguard sold to me by withholding information | |||
I am dr palash deb. We were sold an aquaguard last month by one mr amit majumdar from eureka forbes (Phone number [protected]). At the time of selling he sold us a uv aquaguard telling us that it is the best machine. He did not tell us anything about the more commonly sold aquaguard, which employs ro technology. As a result we bought the uv aquaguard. He knew all along that we will be staying in the bypass area where the water quality is not good and a ro purifier is required. However, it seems that because the commission associated with uv purifiers is more (I am assuming this to be true as i checked and found out that uv purifiers are sold far less than ro purifiers – i checked this after someone alerted me) he misled us into buying a uv aquaguard. He is now not willing to replace the machine either with a ro aquaguard. I therefore am lodging this complaint against the eureka forbes salespersons for withholding information and thereby misleading us at the time of sale. Was this information helpful? | |||
Jul 29, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jun 20, 2017 Eureka Forbes Customer Care's response Dear Palash, Request you to share your contact details/customer ID as it will help me to trace and resolve your issue at the earliest. Regards, Anita Verified Support Jun 23, 2017 Eureka Forbes Customer Care's response Dear Palash, As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query. Regards, Anita | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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