Eureka Forbes — Vacuum cleaner complaint not addressed from last 2 months

Address:

Pune

Hi,

I register a complaint with Eureka forbes is first week of November 2020.
Vaccum cleaner Zerobend KordFree stopped working due to motor issue and wheels were coming out.

Firstly, they started telling that the vaccum cleaner is out of warranty though the warranty is valid.
Than an service executive named Rajesh collected the vaccum cleaner
in last week of December.

It has been 1 month since He collected the vaccum cleaner from me to fix the issue. Now, he is not picking up the call nor has he updated me about when I will get the vaccum cleaner.

Complaint No: [protected]
New ticket No: [protected]
Ref No - EFL1856864
Call center people are really hopeless. They don't give proper update.
I escalated the issue till CEO level, yet the no one care for customers complaints.

I don't know what to do now. Please help.

I would not recommend anyone to buy Eureka Forbes. They have a pathetic after sale service.