[Resolved]  Eureka Forbes — Vacuum cleaner eureka forbes _ service request [protected]

Address:	Ernakulam, Kerala, 682015
Website:	www.eurekaforbes.com

We had raised a service request for purchasing attachment kit for eureka forbes vacuum cleaner on 2nd june 2017. (Request number [protected]). We had also a confirmation that the service engineer would be available in our office within 48hrs from the above date. Every time when contacted the customer care, it was reassured that within no time the representative would be visiting us and would rectify the issue asap.
As on date we haven't had any one from eureka forbes visiting us and our product is still unusable.. Every time we contact the customer care, we generally have to wait for 1hr on call to get a reply that the service engineer would be directed to you today (On the same day). However it been occurring for last 4 days and still no luck.

Today after waiting on call for 1 hr, the customer representative expressed his inefficiency to direct the service engineer and also expressed that it may go beyond 2 days to rectify the issue. We have already wasted above 1 week just for the representative to even respond to the request.

Hope eureka forbes would help us with a speedy action on the same