[Resolved]  Eureka Forbes — vacuum cleaner I clean

Address:

Salkia, Howrah, Howrah, West Bengal, 711101

I am a customer from howrah, west bengal and i purchased a vacuum cleaner in the month of november 2018. A sales man named arindam golui visited my place and literally forced me to purchase the vacuum cleaner, as at that point of time, i was very disturbed with my ailing mother. When asked he admitted that he has to meet the target of the month! Since i needed one, i purchased that and after a couple of days he came for the demo. He was in a hurry and showed me how to operate the machine with some of the attachments but not all and assured me that he will come again and show me the other options with the other attachments. This is the month of april 2019 and after repeated phone calls he did not even bother to come. At times he doesn't even bother to receive the call and even though he receives my call he says, ' ma'am i will definitely come tomorrow!' it seems to be an eternal wait! The funniest part is he visited my place for at least 6-7 times before i purchased the product. He even brought his boss along with him to motivate me. My question is if he cannot manage time then why didn't he send someone else? If this is so that a demo can be given only once, then why did he leave it incomplete on the first go? This is what eureka forbes is! They do believe 'customer is the king' but only till the time you purchase the product. Once purchased? You may read it from the beginning again!
Thanking you,
Sarmistha majumder