Eureka Forbes — Vacuum cleaner (iclean)

I raised 6 requests for non-functioning vacuum cleanter and each time my compaints were cancelled without resolving the issue. Eureka Forbes customer care doesn't have any anwer that why my complaints were cancelled.

No technician visited for any of my complaints related to vacuum cleaner.

Pasting here all the service requests raised:

[protected]
Request date[protected]
ProductCA[protected]

Remark : Vacuum cleaner not switching on. Previous 6 service requests were cancelled and there was no reason provided by customer care representative. Please send technician today itself.Ticket No.CM[protected]StatusUnscheduled Request date[protected]
ProductCA[protected]

Remark : VC NEED SERVICE ASAP BY URGENT BASES 5 TIMES COMP GOT CANCLED NEED TECH ASAP [SAFI]Ticket No.CM[protected]StatusCanceled Request date[protected]
ProductCA[protected]

Remark : need tech asap previous complaints are closed (praveen)Ticket No.CM[protected]StatusCanceled Request date[protected]
ProductCA[protected]

Remark : MR. RAM PRAKASH SONI[protected]J34, ZONASHA ELEGANC DINNE ANJENEYA SWAMY TEMPLE ROAD HARALUR ROAD .BENGALURU KARNATAKA 560102NEED TECH FOR THE SERVIOCE OF VC ASAP BY TODAY ON URGENT BASES CUST WAITINGFROMA LONG TIME CUST ID :[protected] 80484460 SAFIULLAHNO CUSTOMER CODE AVAILABLEEC I CLEAN VCVACUUM CLEANER OWTicket No.CM[protected]StatusCanceled Request date[protected]
ProductCA[protected]

Remark : [protected]--CCWA---CUST SD NEED A SERVICE AND ALSO NOBODY TECH VISITED TO CST PLCE AND HE IS GETTING FEEDBACK MESSAGE SO NEED A TECH ASAP BY TDY AND ALSO DIWALI FESTIVAL IS THEIR SO NEED IT URGENT (TASHIB)Ticket No.CM[protected]StatusCanceled Request date[protected]
ProductCA[protected]

Remark : cust sd need a service and also nobody tech visited to cst plce and he is getting feedback message so need a tech asap by tdy and also diwali festival is their so need it urgent (tashib)Ticket No.CM[protected]StatusCanceled Request date[protected]
ProductCA[protected]

Remark : CUST WANT SERVICES NEED TECH ASAP
[protected]
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Eureka Forbes customer support has been notified about the posted complaint.
Nov 09, 2021
Updated by [email protected]
Adding images of service requests. The complaint which I raised today is in unscheduled status. I have been calling Eureka Forbes customer care daily, but no resolution has been provided even after 10 days of first complaint.

Complaint comments 

Comments

was your issue resolved? I am still waiting for someone to call and service my vaccum cleaner
[email protected]'s [Complaint's author] reply, Nov 12, 2021
No, issue is not resolved. Eureka Forbes is worst company for after sales service. Today I have raised it to second level escalation. Let me see, if they wake up.

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