Eureka Forbes — Vacuum cleaner not working after single use & ignorant services staff

Address:	Mumbai City, Maharashtra, 400013
Website:	eurekaforbes.com

Dear customer care,

I am emailing you with reference to my purchase below.

My vaccum cleaner stopped having any suction power after the first time i used it.

I logged in a service request and today two individuals came for the same.

I was shocked to see that both of them were seeing the product for the very first time and had no idea how to service it.

They first asked me to purchase a new filter and when i said its only been two months since i bought it, they said it will be fine after cleaning the filter with a blower.

After they left, my vaccum cleaner is still in the same state it was in before they came.

I called up you customer care just a few minutes ago and they provided me a number of the kerala area manager. I tried contacting him, but he is not picking up his phone either.

This is the worst experience i have ever had buying any product...

If you cannot provide meaningful support for your products, please stop selling them and take back the product. When a company does not care or value its customers, that's when you have to seriously think about shutting down operations!