[Resolved]  Eureka Forbes — vacuum cleaner service not yet attended

This is regarding my euroclean vacuum cleaner. I bought a euroclean vacuum cleaner last year bearing customer id [protected]. It is still under warranty. The one year warranty would end on 6th august 2018.

This is regarding my service request, [protected] which was raised by me in first week of july 2018. My request was for my vacuum cleaner but i guess the customer care representative marked the request incorrectly for my aquaguard. Thus the service person called me and closed the request. This person said that the part is ordered but the he stopped answering my calls. My problem is still unresolved.

Then i wrote to deepa. [protected]@eurekaforbes.co.in on monday, july 23, 2018 4:09:06 pm. I got a reply mon 23 jul, 2018, 4:33 pm saying request (Service request number:[protected] is raised and will be furnished in 2 working days.

Still i got no response and thus i called on[protected]. Here the person said that my mobile number mentioned is incorrect and thus nobody must have reached me. The person said that my mobile number [protected] is corrected now. It was initially mentioned as [protected].

Still no response. So i reached out to deepa. [protected]@eurekaforbes.co.in on wednesday, july 25, 2018 3:09:13 pm. I got a response on wed 25 jul, 2018, 4:47 pm saying reminder request number is [protected] is raised.

Still no response. So i reached out to deepa. [protected]@eurekaforbes.co.in on monday, july 30, 2018 1:24:32 pm. I got a response on mon 30 jul, 2018, 3:49 pm saying one more follow-up request number is[protected] is raised. I had also mentioned my primary: [protected] and alternate: [protected] to be checked and update if required in the same mail. But i got no response on this.

Still no response and thus i called on[protected] on 31st july. I asked the person to check my mobile number. It was still not updated. I asked the person to escalate or let me know to escalation point of contact. He hesitated to give the escalation poc and said this will be addressed soon.

Till date nobody contacted me.

Please help me get this addressed.