Vacuum cleaner X Force was purchased on 22 Sept 16 for Rs.9990. The product was giving irritating noise and election supply cut with loose switching arrangement. After much struggle the product was replaced for Dynamite for Rs. 5100 on 6 Oct. The difference amount has not been refunded yet. Added to that when the replaced item was put into use for the first time on today 30 Oct, the item stopped working after 10 minutes. When contacted the rep. Intimated that it was due to over heating and the item would start after cooling down. I am really astonished to know that the same item which is normally available for less than half of this price works so fine but this one which is more than double the normal rate works so indifferent. I shall be so grateful if I could get the refund in full. EF Bill No.048886, receipt 811 at Trivandrum.
Was this information helpful?
No (0)
Yes (0)
Dec 19, 2016
Complaint marked as Resolved
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 01, 2016
Eureka Forbes Customer Care's response Hi Sunil,
This shouldn't have happened. Please share your contact details with me and my team will connect with you to take the issue further.
Regards,
Seema
Verified Support
Nov 18, 2016
Eureka Forbes Customer Care's response As I haven't received your contact details, your complaint has been closed from our end. Do get back in case of any query.
I have purchased Dr Aqua guard RO+UV however the product not working st all. I have called escalated the issue many times still no response. They have no sense of responsibility horrible service
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Thank you for reaching out to us. Please share your contact no./ request no./ customer ID and I'll get this arranged at the earliest.
Regards,
Leena