Eureka Forbes — Very bad product & customer care

Address:	Gurgaon, Haryana, 122002
Website:	www.eurekaforbes.com

VERY VERY Disappointing Experience buying Aeroguard Bad Product, Pathetic Service and RUDE CUSTOMER CARE Disgusting executives and a Lifetime lesson!! I bought 4 Aeroguards (2 for myself & 2 for my brother ) on 15 Nov 2015 From "MARK ENTERPRISE, GURGAON" Within 2 weeks 1 unit stop working upon complaining to the sales person name "RABISH RAI" # [protected], He sends one technician to check the same after the guy who checked the faulty unit state that its motor is dead . On reverting to Rai he said he will replace the unit with new, on believing him I kept waiting for a week, when no response came I again call back to him on that He advised me to give query online for buying a new Aeroguard . I did so and a new executive Name MANOJ KR. SWAIN from Eureka Forbes came along with VIPIN from Mark Enterprise. Upon telling him the whole story that i need to change my newly bought Aeroguard, He refused to do so and said you again have to ask your Seller to replace it and we cannot do it now and he took back his new unit with him . On Complaining the same again to RABISH now he give me contact number of some "ARIK BHAKHTAWAR "# [protected] as per Rai some senior of his company who is Extremely extremely Rude person and pathetically disgusting. This person have never learned the etiquettes of talking to customer . Upon complaining him his instant reaction was " Why have you called ?, Go call at Service Centre ? Is this is the time to call ? I am not responsible ? Do not disturb me ? etc. Now I am in tiff to whom shall I approach for . I have register my complain with Eureka Forbes Customer care as well on 8 Dec first time Complain No is[protected] where i was told that their service person will contact me within 48 hours where as no one approached me till now. Second complain registered with Complain No.[protected] for Returning my unit . Since my unit is covered under 30 Days return policy. Its is my Life worst experience to deal with and First time i tried Eureka Forbes Product . Attaching here Bills for 4 AEROGUARDS