Eureka Forbes — Very bed service after renewal AMC

Sanjeet14

from Hyderabad, Telangana

Apr 1, 2023

Address:

Hyderabad

Please don't renewal AMC because very bed service. After 10day still dint get service and no technical called me .all many time customer service getting same statement but nothing happen..Sent mail to customers service. But still not solve. I told cancel my AMC. they told don't cancel policy..it's look like they are doing fraud to take money form customer and not give service .

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Comments

Siddhesh Potpite

Apr 4, 2023

Hey, I experienced exactly same. I have also renewed the AMC (I have been back to back as and when it expires). A very small problem with my water purifies is NOT resolved despite o[censored]rgency, multiple follow ups, multiple complaints, complaint escalations etc.

Eureka Forbes service has HIT lowest possible level. This is NOT just based on my most recent experience. This is a consistent BAD experience and follow ups that need to be done to solve smaller problems.

IT'S FRAUD FOR SURE !! Service centers are ONLY MACHINE CLEANING PEOPLE THAT WOULD USE OUR OWN MATERIAL TO CLEAN THE MACHINES ! AND THATS PERIODIC SERVICE ! FOR WHICH WE PAY THOUSANDS OF RUPEES !

Siddhesh Potpite

Apr 4, 2023

I have been having the same experience. Despite of renewing the AMC, No one is attending the complain that raised/escalated. AMC is a big FRAUD. They will just come and clean the water purifier tank using our own material. NO ONE SHOWS UP to fix the issues with the machine.

Eureka Forbes Service has hit the lowest possible level ! This is based on my repeated BAD experiences with different products that I have.