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Eureka Forbes

[Resolved]  Eureka Forbes — Very very worst customer service - aquaguard fresh installation pending more than a week

Address:Chennai, Tamil Nadu, 603013
Website:www.eurekaforbes.com

Im from chennai. I have purchased Aquaguard Enhance RO+UV from Army Canteen, Chennai last Monday (May 15th, 2017). I have called their customer support on May 15th, 2017 itself. They registered request and they have told me that technician will call me with in two working days.

It has been more than a week, Im calling their customer support daily. They keep on telling same answer for every day that technician will come EOD today. I have esclated this to their manager also, he also giving same reply.

This is very very worst customer support. I have ever received. If any one want to purchase aquaguard/Eureka Forbes's products, please consider that you wont get technical/customer support.
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May 29, 2017
Complaint marked as Resolved 
Once I posted in consumer complaints, I have received response and my compliant is resolved
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
May 23, 2017
Eureka Forbes Customer Care's response Dear Customer,

Please share your contact details/customer ID and my team will connect with you at the earliest to Install your product.

Regards,
Anita
May 24, 2017
Updated by mrprabu2010 Hi Anita,

Thanks for your reply.

My customer ID: [protected]
Complaint No:[protected]
Pincode: 603 103
Reg. Mobile No: 99*****331

Please note, It has been around 10 days still I didnt get solution.

Regards,
M.Ramanatha Prabu
Complaint comments 
1 Comment

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Comments

Complaint no [protected] requested reinstallation at pin code 682020 on may 6 . no response till date . have amc
Reply
Eureka Forbes Customer Care's response, May 23, 2017
Verified Support
Dear Geo,

I have shared your contact details with my team at Kerala. They will connect with you soon to re-install your product.

Regards,
Anita
Eureka Forbes Customer Care's response, May 23, 2017
Verified Support
Dear Geo,

Basis the conversation with my representative, I understand your product has been re-installed. Let me know in case you need any other assistance.

Regards,
Anita

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    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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