Eureka Forbes — Violation of AMC

Address:

B-2 BDA Shivaji Nagar, Bhopal-462016

I Madan Lal Mittal aged 84 years resides at B-2 BDA Colony Shivaji Nagar, Bhopal-462016. I am a retired army officer and from past several years and your loyal customer. Well this comes as a last resort from a distressed customer who has been ignored and harassed by Eureka Forbes team.
That in the invoice cum receipt for service contract you have not mentioned my full name and the mobile number in it not belongs to me. To rectify the same, I went to your office twice situated at 105-106 1st floor Aakansha Building, Nai Dunia Parisar Zone-I MP Nagar, Bhopal-462011 and there I met your back office incharge Mr. Abhishek whose mobile no. is [protected] who was rude and did not bother to answer any of my quires and in contrary to it he suggested me to meet the franchise owner Mrs Nair.
I would like to draw your attention on invoice cum receipt for service contract you have not mentioned what type of free replacement of consumables and how many periodical service will be provided to me under this annual maintenance contract. Kindly provide me with the contract copy in which terms and conditions to the contract is mentioned in it.
On 12.01.2022 I have called a company to sends its technicians but you have not bothered to send him on time. I was shocked by the poor customer service of Eureka Forbes team.