[Resolved]  Eureka Forbes — WARRANTY - SERVICE

Address:

Chennai, Tamil Nadu

I had bought a Aquaguard RO+ UV Model water purifier on 16.12.2013 from your branch located in R.S.Puram, Coimbatore. To my dismay, I have to follow up with your service personnel to carry out the warranty service every time. Since I have transferred from Coimbatore to Chennai I requested your office to make a note and do the warranty service accordingly. On 4th October, 2014 I made a warranty service booking with your customer care vide booking no. 78 4800 52. I am really ashamed to put on records that even after repeated reminders with your service team on 7.10.2014 (Mr.Stanly), 9.10.2014 (Mr.Dinesh Kumar), 14.10.2014 ( could not recollect the lady staff name) & last but not the least on 15.10.2014 (with Ms.Neha) who all had assured to send the service person on the day itself. If a reputed concern like Eureka Forbes does not have the facility to meet out customers' requirements or having been nonchalant behaviour of your service team you can either withdraw the service support or to sack the lethargic team in order to retain your reputation in the market. I am not aggravating my concerns which can be clarified with the recorded telephonic conversations I had with your customer care executives. I seek your immediate intervention to execute the warranty service immediately failing which I will be forced to seek the help of consumer forum against your concern. Hope you will understand my predicament and favour me with your immediate service.