Eureka Forbes — water filter amc not honored by eureka forbes

Address:

No: 143, C-4 Bommasandra Industrial Area, Off Hosur Road, Hebbagodi Village, Anekal Taluk, Bangalore - 560099, Karnataka, India

I had taken an AMC for the Aquaguard RO water filter from Eurekha Forbes on September 21st 2020 for one year. The amount for AMC is Rs5800/- per year. During the one year period Eurekha Forbes did not services the water filter and now when the filter requires to be replaced the company is demanding money. Several service personnel from Eurekha forbes have visited my residence and every one ask for money to replace the filter. The AMC period is yet to be over and they dont seem to be honoring it.

The benefits of AMC as mentioned by Eureka Forbes on the contract receipt is as below.

1. Under AMC, you will receive one time filter replacement and 2 times mandatory services will be offered.

2. Within the period of AMC there will not be any kind of service charge applicable

3. Spare parts will be chargeable.

Following complains have been raised through customer care

1) [protected] raised on August 14th 2020

This complain is closed without any service done and also without customer consent.