[Resolved]  Eureka Forbes — Water filter

Address:

400092

I bought Eureka Forbes Water Filter from Snehanjali at Kandivali-west, Mumbai 400067 on 20th August 2015. However after few weeks flew abroad for approx. 2 months, when came back the water filter was leaking. Called company and engineer came, after checking found out faulty part. Promised that he will fix it following day. When called following day the engineer, he said he has to wait for part. After 4 days we went out of Mumbai, informed engineer about our absent of 4 days. He said by that part will arrive and he will come home to fix it. However after arriving waited for few more days and called again but call center had only one reply that it will be sorted out in 24 hours. Called many times and got supervisor's mobile no. Called Mr Rohit the supervisor, as usual, 1st explained the problem, he said he will call us in 10 minutes or so after talking to department. As usual he never called, I called him again and he told me he is having lunch so he will call me after finishing lunch which he never called. After waiting for over 3 hours I called him and he told me because I was out of Mumbai they couldn't fix the problem, what an excuse as we were out for only 4 nights. He than said he will try to send somebody next day, however no one has turned up till to-night. I called this afternoon the call center and same reply that it will be fixed in 24 hours. I must have called at least 20 times and wasted lot of time and money. Also wasted money on buying drinking water I feel company is not bothered about our problem. They made money by selling. I am confused what should I do to sort out this on going problem.