[Resolved]  Eureka Forbes — Water filter non functional

Address:

603001

Sir,
I had purchased a water filter against bill no.008335 last week for a sum of Rs. 15490 model no. Dr. aqua guard magna HD RO + UV is. in the name of Mr. Jaikantan.
This unit was installed and in a few minutes after installation the service engineer started the unit filled a glass of water and threw it away. They left soon after telling me to do the same thrice. However after they left the unit failed and now lies dead. I called the service engineer and after checking the unit he said it is not serviceable. I then called the call center and raised a complaint, the no. is 95257014, they told me that they will replace the unit and gave me the mobile of their local manager based in my area Mr. R. Rajesh mobile no. is [protected] but he was very rude. I then called the call center again and this time they gave me their sales executive no, Mr. Yeuviraj mobile no. [protected]. He to was rude and said they will repair the same. The service engineer on seeing the unit had told me it was not serviceable, the call center says they will replace the unit and the manager and executive are rude and say they will repair it. I ma in need of this water filter to use the same and not to keep it in my showroom.
I therefore request you to please look into the matter and do the needful as soon as possible.
Thanking you