Eureka Forbes — Water filtration stopped and no water collected in water tank

Address:

M/s Hema Enterprises franchise of Eureka Forbes Sujathanagar Visakhapatnam

On 26th June I requested for a service to check the low water flow of my purifier. The technician took 475/- rupees for the cost of external filter candle from me and replaced the old one. He did not check the purifier and went away with an explanation that water will flow again with ease after little while as the candle is new. From next day onwards water from outlet was coming out in droplets and there is no collection of water in the tank. Again I asked to resolve the issue by sending service request in apps, EUREKA FORBES APP and in emails on 30th June. Till this day not a word has come from the technician or the franchise M/S Hema Enterprises which is just a kilometer from my residence. No drinking water and we are purchasing bisleri water cans. I purchased AMC keeping in mind the good service provided but now it is a nightmare and blackmailing by the franchise.