[Resolved] Eureka Forbes — Water leakage from aquasure xpert water purifier since may 2016, not yet resolved | |||||
I purchased aquasure xpert in 2015 and for a year until it was in warranty period it worked well. The problem of water leakage started in may 2016 and the technician who came to repair it asked us to buy the amc (Extended warranty). We bought the amc in june 2016 which would last for a year. Inspite of several repairs the problem of leakage has not been taken care of. Each time the technician repairs it, confirms that the problem will not occur again. But unfortunately, till date we are facing the problem of water leakage.in the month of dec, 2016 i have raised a complaint request more than 5 times. The water starts leaking within an hour of repair. We had asked for a replacement but the company has still not reverted back. I am disappointed with this product. We bought this product for around rs. 18, 500/- and spent more than rs.10, 000/- on repairs and amc. I would not recommend this product & would rate it 0/10. Its just waste of money, time and water Was this information helpful? | |||||
Feb 7, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jan 03, 2017 Eureka Forbes Customer Care's response Dear Diaash, Allow me to assist you with your concern. Please share your registered mobile no./customer ID and I will get this checked with my team at the earliest. Regards, Shiraz Verified Support Jan 04, 2017 Eureka Forbes Customer Care's response Dear Diaash, I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest. Regards, Shiraz Verified Support Jan 05, 2017 Eureka Forbes Customer Care's response Dear Diaash, As I haven't heard back from you, my team is unable to address your concern. Do let me know in case of any further assistance. Regards, Shiraz | |||||
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