Eureka Forbes — Water purifier AMC

Address:

600014

Dear Team, My Customer Code is [protected]. I have signed and paid for 2 years AMC and the same is valid till 22/11/2015. Accoring to the AMC they need to takecare of the service issues for my Water Purifier and also should replace the Carbon Refill once in a year and effectively 2 carbon refills need to be provided. Till date only one Carbon Refill has been replaced. Recently we raised a service request and the service executive came on 24/10/2015 and he first informed that No Carbon Refill will be given and our AMC has already expired. But when we showed the Invoice cum receipt for service contract he immediatly called some one in Mobile No. [protected] and then informed us that the SAP system is down and will supply the New Carbon Refill on Monday 26/10/2015 post checking the SAP system. After which no one responded till date and toda when we contacted the respective service executive in his personal Number he informed that some one has already taken the Carbon Refill in our customer code and hence they are trying to get another one. But till date only one carbon refill has only been replaced and its very clear that the company is trying to cheat us as a customer. Kindly do the needful and get us the carbon refill that is due as per the AMC.