[Resolved]  Eureka Forbes — water purifier AMC not attended for more than 15 months

Address:

Udupi, Karnataka

i have a water purifier for which the AMC was made for the period b/n dec 2012 to dec 2015.as per the agreement every 6 months filter cleaning to be made and every year carbon and filter will have to be changed.the last change of these filters were made on 18/01/2014, that too after several follow ups.this time again when i contacted your karkala local dealer mr.roshan d'mello ([protected]) he expressed his unwilling ness to do so citing the reasons that last year changed filters were not given to him till date.then i called mr.vijay o[censored]dupi ([protected]).he promised to attend with in 2 days and after that started avoiding the calls.later i contacted mr.bharath shetty([protected]), who promised to attend the problem immediately.4 days over and nothing happened.today when i called him, he said he is out side and call me back with in 30 minutes.i never received his call.in the whole pursuit imust have made 15 calls and 2 visits to the local agent.my simple question to u is how true are you to your customer satisfaction policy mentioned in your customer care page? do the above mentioned persons desreve to be in jobs?even after paying Rs=3350/- i need to under go such a agony and humiliation?do you expect me to buy your product when i have to go for a replacement?-john s.d'cunha karkla [protected]