| Address: | Jorhat, Assam, 785001 |
I am trying to contact your jorhat office since last two days. But all the time when i try to call them, it shows that the line is busy. How can it be possible that all the phones are busy at each and every movement through out the day? It is just a practice to avoid service request.
Secondly, i got a message from your service centre on 03.08.17 that a complain has been registered for my machine and a particular person has been appointed to look the complain. After few hours, an another message comes that the allotted person has completed his job. But actually, no complain was registered by me on that day and no technician from your side has visited us. What was the intention behind this to book a complain against my machine and also that to show that the service has been fulfilled. It is just a way to cheat the higher authorities.
We are in annual maintenance contract with your company and such type of activities is just not competing with the objectives of a contract. It shows, that how a person can collect the service charges and just try to elapse the time period. Your technician never visits to check the machine voluntarily. Its never. Moreover, when we try to contact them, the above problem persists.
One more thing, during my previous tenure of amc, i was eligible for a filter candle. Your technician mr. Debojit neog who was looking after our machine at that time, told that he will supply me that candle after some time. This incidence occurred probable 2 years back. After that, whenever we had a service call, everytime i reminded him for the same. It has also been entered in the service form several times which your persons asks us to sign after a service. Everytime i was given a assurance that next time it will be delivered. But till date, we haven't received the candle.
The question here is not of a candle, but the attitude your technicians are showing towards their service. Today also i called him up to help me to register my complain at jorhat office which he replied to call the office directly. On enquiring about the candle, again i got the same reply, that it is with him and that he will deliver the same after few days. If the goods are with him, then why he will deliver after few days? Here, i am compelled to believe that the candle which was scheduled to be fixed in my machine was sold unofficially to some other person.
You are requested to look into the above matters and act positively to it.
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