Eureka Forbes — Water Purifier and service

Address:

Eureka Forbes - Mumbai, Vijay Sales - Vashi

1) Purchased a GLAM +UV+UF+AC water purifier from Vijay Sales, Vashi in February 2022
2) Within 2 months purifier not working and I called for service.
3) Service person came on 16/4/22 and informed that mother board needs to be changed.
4) I said that it is not possible that a mother board assembled in a mechanical factory would go bad in 2 months. So better replace the purifier witha new piece.
5) On 17/4/2022 I lodged a complaint on Eureka website and sent a mail to the given mail ID - deepa.customercare2eurekaforbes.com
6) I got a call on 18/4/22 stating that my complaint is being escalated and the matter will be discussed with the distributor.
7) For the next few days I got no messages on mail or any calls on my registered number.
8) Yesterday, 22/04/22, when I was not available at home, a service person visited without any prior intimation to me, and when on age mother was alone at home.
9) I was surprised to receive some service completion code which needed to be given to the person.
10) He did not care to call me for the code.
11) Now God only knows what he did to my water purifier and what part he has replaced/removed etc.
12) No service report/sheet has been given to me and no messages received.

To conclude, I have been sold a sub-standard piece of purifier and either Eureka Forbes/Vijay Sales replaces the water purifier in whole or my money must be returned back..