Eureka Forbes — water purifier and services

Dear eureka forbes,

It has been a frustrating experience with your company.in hindsight i find it was a really bad decision to buy your water purifier and on top of it take a 2 year amc. I have already escalated with your agency and local office multiple times and it’s over 4 months without proper resolution.

1. Bad product - started leaking in 15 days and i wanted to return the product but was not supported

2. Bad workmanship during installation. Water purifier is hanging on one screw

3. Unscrupulous technicians - every technician visits and highlights more issues and raises concern of past work which has been done by your people

4. Amc paperwork not done - i paid for amc and still my record is not updated even after sharing bill details

5. No service as per amc contract - expect you to follow the maintenance schedule without follow ups and reminders

6. Your technician has no right to remove other attachments and break them and take no accountant like the attached prv. It appears to be done purposefully to mint money.

7. Wrong parts are replaced and wrong information shared. You technician and agency replaced my prv and put a flow valve saying it is a prv (Which was highlighted by another of your technician). Now they want money to replace my prv. I doubt there was any issue with the prv.

8. Technician quoted higher price that what was shared over the phone and it is not related to tax. No way you can trust the rates and charges

If you are not able to provide service in a professional way, you should refund my money. I will be better off to get it serviced through local 3rd party agencies who are more professional and customer centric than you are.

Least i expect from you is to fix the issues caused by your guys:
A) replace my prv without any charge
B) fix installation issues
C) return my 2nd year maintenance charges or provide service as per contract with our follow ups

It is these kind of experiences that has put me off to buy your products. Last year i was keen to buy a steam mop and enquires about it. The way you handle things in a high-headed arrogant manner put me off and i decided not to buy from you.

Look forward to proper resolution from your end.

Thanks