| Address: | H no 184, Flat 2B, Village Pochanpur, Dwarka Sec 23, New Delhi 110077 |
When the person came to give demo they tested and found the TDS at my home to be 1770. So I purchased their machine as it can work for TDS less than 2000. When the person came to install the tds came out to be 2300. I have denied them to install the machine.
I purchased on 15 March and I requested a return of product and refund of all the money I paid (17690/-) on the customer care helpline. They said that their team till call back in 24 hours. No one called. After 2 days I called again to check the status and they said again that their team will call back in 24 hours. Again no one called back. The third time I called on 25 March and again they said that people will call from their team and again nobody called me. Neither the product has been picked up from my house. It is still kept sealed and packed.
The dealer I purchased the machine from is saying to deduct some charges (290/-) and says will then process the refund of the remaining amount stating the reason that I paid using credit card. The merchant fee is getting deducted at his end which he is saying to me to bear that amount. Why would I bear his merchant charges?
Now dealer is not picking up my phone and the eureka forbes company is also not calling me regarding return and refund even after complaining three times to them. This is actually harassing me a lot both financially and emotionally.
Please help and get this issue resolved
Dealer contact number - [protected]
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Aquaguard is considered a reliable platform for using RO and AMC but this time, I paid the amount of 7700Rs. one month back, and even after that neither my AMC started nor Amount is refunded back.
My customer id is [protected] and I purchased AMC For RO+uf on 1st May.
Even after multiple calls to customer care and also mail to "deepa.[protected]@eurekaforbes.com ", I could not get any response or revert from anybody.
I am attaching payment snapshot for your reference.
Also, transaction reference number is UPI/DR/[protected]/Eureka F/SBIN/eurekaforb/NA. TRANSFER TO[protected]. Attached image shows that payment is received by eureka also but still AMC is not started.