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Eureka Forbes

[Resolved]  Eureka Forbes — water purifier-aquaguard reviva ro-chemical smell in water

Address:Mumbai City, Maharashtra, 401107
Website:www.eurekaforbes.com/Product/Locate

I have purchased water purifier on 08/06/2017 with in 3 month we are facing problem in water purity.

There is some smell kind of chemical in water. So i have register a complain at their call center.

After two days their service executive came. After checkup he said, sir wrong product has been sold to you.

Because your water is pure so that water purifier is not working. I said it is ro.

As per him, there is some problem in tds control machine. And you have to pay for it.

I just want to know if there was manufacture defect in machine. Then why should i pay. And this is in warranty.

But till now i have no response from eurekaforbes and his team.
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Nov 20, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2017
Eureka Forbes Customer Care's response Dear Zeeshan,

Please share your registered contact number/customer ID here. I'll have my team connect with you soon to check the issue in your product and fix the same.

Regards,
Anita
Oct 16, 2017
Updated by zeeshankhan060609 [protected]
Verified Support
Oct 18, 2017
Eureka Forbes Customer Care's response Dear Zeeshan,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita
Oct 18, 2017
Updated by zeeshankhan060609 Dear Anita, i think you didnt ready my reply.
My Number is [protected].

and My registered number is [protected].

it's more than one week, no one is replying even Call Center team also not bother.

i am just waiting for this coming Monday, otherwise i will take legal action on it.

Thank you.
Complaint comments 
1 Comment

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Comments

Since two months we are facing water leaking from Eureka Forbes water purifier. Change the whole material, it has warranty period.
Reply
Eureka Forbes Customer Care's response, Oct 17, 2017
Verified Support
Dear Customer,

Kindly share your registered contact number/customer ID here. My team will connect with you soon to check the problem in your product and fix the same accordingly.

Regards,
Anita
Eureka Forbes Customer Care's response, Nov 21, 2017
Verified Support
Dear Customer,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Anita

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