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Eureka Forbes

[Resolved]  Eureka Forbes — Poor Service standards

Address:400078

I(Customer id : [protected]) raised a complaint ([protected]) on 4th Jan at 9 AM for my water purifier. And since then have been in constant follow up with helpline. Have been given various numbers by various people. However no one has turned up for servicing. Have tried the escalation mechanism but to no avail. Terrible service and no accountability by the company. The helpline gives numbers of the local team and the local team does not pick up the call. The last person i was in touch was a Mr Ganesh from Mulund.
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Feb 15, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2017
Eureka Forbes Customer Care's response Dear Amar,

I assure you that this is not the case. My team at Mulund will connect with you on priority to address your concern.

Regards,
Priya
Verified Support
Jan 12, 2017
Eureka Forbes Customer Care's response Dear Amar,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya
Complaint comments 
1 Comment

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Comments

I was told that i will get free service within a year. however, i did not get any service in the first one year of purchase. This company has cheated.
Reply
Eureka Forbes Customer Care's response, Jan 12, 2017
Verified Support
Dear Rakesh,

Please help me with your registered contact number/customer ID and I will have my team look into your issue at the earliest.

Regards,
Priya
Eureka Forbes Customer Care's response, Jan 13, 2017
Verified Support
Dear Rakesh,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya
Eureka Forbes Customer Care's response, Jan 17, 2017
Verified Support
Dear Rakesh,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya

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    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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