Eureka Forbes — Water purifier could not be repaired

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

I have received a call from customer care and I asked you are disturbing my daily life. According to him, Machine can not be replaced, as we don't have provision to replace machine, and I asked after how many visit you decide that problem can not be resolved. Executive told we don't replace machine, I asked if you can not resolve the problem then also you disturb him daily, what is the method? He simply answer i can only send my executive nothing else, I asked what is the meaning of sending executive continuously when they can not resolve answer, He answered I can only sent service man and expert that's it.

According to him they have sold many machines all over the India, and more than 300 machines in my Apartment, So it can not be a issue from a single customer. We are a big name in the market.

Dear Eureka Forbes,

I have complained many times regrading the issue of My Water Purifier machine. Problem has been occurred when your service engineer visited. I have logged more than 10+ complains, and engineer visit is also more than 20+times.

Few of those complains which I remember

95027858

85735386
85473434
85415215
85234925
95398859
85312649
85342242
86373563

95000043


They have told that this product itself is defective. They ask me why did you buy this product.

I have logged complain at customer care, I have tried calling continuously at [protected] to talk to Ms Anu Kotian, or Vinath Hegde, But no one picks the phone. Phone rings with no attendee.

When ever I call customer care they simply log another complain, when I ask for 2nd or 3rd level escalation, then don't give any token no. I have many request for that but they never helped, and say just give me one more last attempt.

I have mailed many times to Ms. Anu Kotian, But either she never worried about customer complain or any thing else.

I have request to replace the machine but it has not been replace, I always get a message that it is in the process.

It has been real harassment for tracking same problem since January. I have really tortured by your service man, executives and engineer. Daily tracing for water purifier has disturbed and affected my daily routine & family life.

So This is a last reminder, Please replace the machine earliest, or else I have no other option than moving to court.

Thanks and Regards,

Shakti Pravesh