[Resolved]  Eureka Forbes — water purifier design is not good and service was not given properly

Address:600045

Hi,

I have bought the aquasure from aquaguard shield ro+uv+mp+mtds 8 months in online site. Which started creating problem after 6 months. Water is getting leaked and contaminating with the drinking water.in last service, service person left screws without putting in the place. It allows the leakage water to contaminate more quickly in the drinking water. I am spending money to drink the healthy water, but at last ending up with the following with customer care, service person and water can deliver person. I have raised the complaint twice in last 2 months. The product is warranty.
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Aug 13, 2019
Complaint marked as Resolved 
Issue has been fixed
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2019
Eureka Forbes Customer Care's response
Dear Mohan,

I would like to discuss this further. Please share your registered contact number & customer ID so that my team can get in touch with you.

Regards,
Anita
Aug 12, 2019
Updated by Mohanrs
Pending service request number [protected]
Complaint comments 

Comments

The complaint was lodged on 19/07/2019 regarding non function9ing of RO Machines as per above details with Complaint id [protected] but no body has turned up so far to attend the complaint. My house address is C 902, TRIPOLIS Rajiv Gandhi Nagar, Kota, Rajasthan
Eureka Forbes Customer Care's response, Aug 16, 2019
Verified Support
Dear Customer,

I have informed my team in Kota about your request. They will surely get in touch with you at the earliest to service your product. Request your cooperation.

Regards,
Anita
Eureka Forbes Customer Care's response, Aug 27, 2019
Verified Support
Dear Customer,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita

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