Eureka Forbes — Water Purifier Filter Change

Address:

Andheri, Mumbai

I (Jagdish Rai) have made service request on 10.07.2021 & Service request no. is [protected] for my Dr. Acquaguard water purifier. Request is allotted to Mr. Kamlesh Yadav. Water purifies light has become red & now water purifier not dispensing water. Candle/Cartridge has to be changed & it is due in July 2021.He is saying for the Cartridge I have to make payment.

My view point
I have purchased this unit on 04.10.2019, with one year warranty. I had Aquaguard compact unit with AMC of 3 years starting from 29.03.2018 till 28.03.2021.(AMC contract Receipt no. 0190099 date 29.03.2018, Original receipt with you). When I intended to buy this unit, Aquaguard Sales person (Mr. Ajay Yadav - Mobile No. [protected]) told that old AMC will be carried forward & in extended AMC no charges I have to pay for cartridges for new unit etc. On his above representation, I bought the new unit. So why I should pay for new Cartridge. Further this Sale guy has sold many unit in my Housing Society on false representation & now we have barred him in our society.

Also my extended AMC period should be till 3rd March 2022 as below

Old AMC (29.03.2018 till 28.03.2021) balance period as on 04.10.2019 is 18 month & 12 month for new unit, totaling to 30 month. Means AMC should be valid from 04.10 .2019 till 03.03.2022.

If you feel I have to pay for Cartridge, my request is that please return the old unit to me & take away new unit by refunding me whole amount.

Please look in to this on urgent basis.

Jagdish Rai
M: [protected]