[Resolved] Eureka Forbes — Water purifier filter issue - Fraud | |||||
Hi, I had recently (in Sept 2016) got the filter change done done through Eureka Forbes and weighing sensor change in Oct 2016. Now in Nov, I am facing issue with one of the filter membrane choke. I called the customer care and my complaint ID is [protected]. When the technician came, He said my filter is fake and even I was charged for weighing sensor more (I had paid 1400). He told me that I was getting the service done form outside, not through Eureka. I showed him even the SMS i received when I raised service request but he still did not believe and asked me the replace the filter again. I dont understand. I raised service request with Eureka forbes, how is it possible that some external guy (A fraud company as per your technician) came and replaced my filter and sensor. I even got the service completion message once the service was done. The company I am talking about is "Aqua Care". I called the customer care about the same and they gave me area manager number (Mr Vincent - +91 [protected]). I contacted him and what Mr Vincent is saying is that this agency is a fraud company but he was also unable to ans on how Eureka Forbes was sending such fraud company for servicing. He is asking me to get my money back from Aqua care. When I contacted Aqua care, they told me that I am being misinformed. Now I dont know what I should do. This is clearly a mistake on Eureka Forbes part and I am being asked to change the filter on my own cost. Anyway, I will not be doing that but I will move to different brand as I dont want to run into this issue every year. This is hard to believe that this scam is going on without the involvement of Eureka Forbes and customer are asked to pay again. Was this information helpful? | |||||
Jan 1, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Nov 30, 2016 Eureka Forbes Customer Care's response Hi Deepak, This shouldn't have happened. I have forwarded your concern to my team at Bangalore. They will contact you soon to resolve your issue. Regards Priya Verified Support Jan 24, 2017 Eureka Forbes Customer Care's response Dear Deepak, As per the feedback, I understand that your issue has been resolved. Do let me know in case you need any other assistance. Regards Priya | |||||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]
Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.
Cheapest people and company that I have seen in my life.
Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP
If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.