Eureka Forbes — Water purifier installation (Aquaguard Marvel NXT)

Address:

Corporate Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India. Tel: +91 2248

I have purchased a Water purifier (Aquagard marvel NXT from amazon on[protected] the product got delivered on[protected] i am calling and requesting the customer care associates to intiate a installation request for my product installation till date i.e;[protected] im continously calling and asking them every associate will say a common thing that we are escalating your issue and will be resolved within 24 hours but nothing is happening is the company associates are willing to do my product installation or not ?
and today i got a message from amazon stating that your product installation has been cancelled by the company

i need to know the reason