Eureka Forbes — Water purifier model as prime uv+uf

NoahRamrajkar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400013

I purchased a new unit of water purifier on 2nd May 10, 2016, installed on 4th May 10, 2016.
The same stopped working on 5th May …..
A technician visited on 6th may and said that the electronic card needs to replaced ….!
After lot of follow ups, technicians again visited on 10th & 11th and could not fix the problem with the electronics !
My complaint registration no. is - [protected].
Worst part of the whole process is the dialogue is one way - nobody from the company is giving me feedback on the status of my complaint and further actions.

Even the earlier model UV+ is also giving similar problems repeatedly and hence I decided to change to latest model ...
But the problem now comes with very new unit ...
I have requested their customer care to give me a replacement unit but no response to my mail for past 2 days !!

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Comments

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi NoahRamrajkar,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

Snehal Namde

from Aurangabad, Maharashtra

I had purchased euroclean wet n dry vaccum cleaner. But there is problem of pipe loosing.and got worst experience of servicing workers.from 1month they didny attained complaint for servicing..this company euaroclean gives worst servicing.no one comes for servicing to my place after calling in eurohelpline 100times