Eureka Forbes — Water purifier model magma U.V

Address:

Chandigarh, Chandigarh, 160047

We have bought Magma UV water purifier on 9th July 2015. Since then within 4 months, the purifier suddenly stopped working 4 times. When ever we contact through toll free no., we are told that it would take 48 hours. Toady i.e. 30th Oct same problem occurred and since it is the issue of drinking water, for any health related problem of ours M/s Eureka Forbes Ltd will be responsible.

We were also informed by the service engineer who visited last time that the model Magma UV has inherent problem and would require regular AMC which would be free during warranty period but later on heavy expenditure would be needed. The company has trapped us and it may be a case o[censored]nethical Business Strategy and concealing facts while selling products.

We want an urgent replacement of this model and company should provide us a trouble free model within 30 days of this complain. Otherwise the issue would be referred to Consumer Court for legal course of action.