[Resolved] Eureka Forbes — Water purifier not repaired under warranty despite on constant calls for over 3 weeks

Diptira

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400101

Despite of a call made to the customer care to check our filter the answer we were given is to change the filter wherein it was not even being used for 3 months
Alright! going with the suggestion of changing the filter inside, still we faced the same issue. finally after speaking to the custmer care nce again they send their representative to check who said that the switch was not working n had to b replaced .

now again! after several calls n reminders we havent got anyone to change the switch..didnt expect this pathetic service from a reputed company n a brand like urs. basic necessacity water!!! n this is the level of seriouness it is dealt with.

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Mar 23, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2017

Eureka Forbes Customer Care's response Dear Diptira,

I am disappointed to hear about your experience. Please share your registered contact no./customer ID so that my team can look into your issue at the earliest.

Regards,
Piyush

Feb 16, 2017

Updated by Diptira Dear piyush,

Customer id/ complaint no. [protected]

Verified Support

Feb 17, 2017

Eureka Forbes Customer Care's response Dear Diptira,

Thank you for sharing your contact details. Be assured my team at Kandivali will get in touch with you soon to resolve your issue.

Regards,
Piyush

Verified Support

Feb 19, 2017

Eureka Forbes Customer Care's response Dear Diptira,

I understand that your issue with regard to the float device replacement has been resolved. Do get back for any further assistance.

Regards,
Piyush

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Comments

CA Saurabh Singh

from Mumbai, Maharashtra

In every three months its start generating bad water and bad smell .. i have to ask for repair every time its my new machine only still not completed one year and i have made repairs twice ..

every time engineer come and replace some parts and charge 300 to 500 rs

kindly send some one on urgent basis

Eureka Forbes Customer Care's response, Feb 16, 2017

Verified Support

Dear Saurabh,

This shouldn't have happened. Please share your registered contact no./customer ID and I shall have my team to look into your issue at the earliest.

Regards,
Priya

Eureka Forbes Customer Care's response, Feb 19, 2017

Verified Support

Dear Saurabh,

I am still awaiting your details. Kindly share the same as it'll help me assist you faster.

Regards,
Priya

Eureka Forbes Customer Care's response, Feb 24, 2017

Verified Support

Dear Saurabh,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya

ksjoshi

from Mumbai, Maharashtra

We had received sms that Mr. Mohammed Yusin Khan will be coming for service of aquaguard, but no one has turned up instead we again received sms that replacement of some part was done for Rs305. Kindly look up to the following matter ASAP and send someone for regular and proper service.

From
K.S.Joshi
Ph no.[protected]

Eureka Forbes Customer Care's response, Feb 16, 2017

Verified Support

Dear KS Joshi,

I've made a note of your issue along with your details. Be assured my team at Mulund will get in touch with you at the earliest.

Regards,
Priya

Eureka Forbes Customer Care's response, Feb 17, 2017

Verified Support

Dear KS Joshi,

I've received an update that your issue has now been resolved. Do let me know for any further help. Have a nice day ahead!

Regards,
Priya