[Resolved]  Eureka Forbes — Water Purifier not working 1

Address:

560040

Dear Sir, This is with reference to the Aquaguard genius water purifier service, I received a call one Mr Chandru bearing telephone number [protected] they have been following up with me on the service of my water purifier from last two days, I requested them to come today morning, they arrived at my home and informed me that we need to change three candles and some chip. He took out some old chip from his bag and showed me that this is the chip that they are going to replace. I asked for the authenticity of the chip and atleast it has to come in a sealed box which was not there. The guys doesn't even carry a company ID proof and I demanded them the ID proof and they said we are all trainers and we are not given the ID card. I am not sure what these guys did to my water purifier it is not at all working now, which was working and there is blue service light on. I am continuously trying to call them now they are not receiving my calls and they are disconnecting the call. I am growing suspicious on these guys now. Please ensure you depute an authorised engineer quickly and get this issue sorted out. I have a small baby and parents are aged and they need filtered water. Also please find attached the picture of the CHIP this guys were telling that they are replacing. I have already called the service center and have raised a complaint the complaint number is 84796423 Kindly do the needful at the earliest. Best Regards Manoj R