Eureka Forbes — Water purifier - sensa smp+

Address:

560054

Customer id [protected]
Service request : 87473846 & 87515679

I had requested for a regular quarterly maintenance of my water purifier (Sensa smp+) which is out of warranty and and clearly mentioned this during the request the technician, by name mp singh from mvj agencies came on 6th june and said one of the external filter needed replacement for which i agreed he changed it and charged rs.775/- (Rs.400 for service and rs.375 for sleek candle icr no[protected] but after he left, the purifier was just throwing out water and the tank was empty even after 1 hr and more than 30lts of waste water
The next day another person by name sp singh (Susheel pal singh) came on 7th june when i complained against mp singh he got wild and continously asked me not to speak against mp sing and that the compan was the culprit when i spoke to his manager mr. Balachander he said that my purifier was not under warranty there was no service for out-of-warranty machines. I was astonished, since i have been availing a quarterly service from past 8 years!!!
Now i have been making nearly 4-5 calls to the customer care asking for repairing the purifier and until now ie., 10th june no one has responded
I am totally appalled by this kind of response from a company like eureka forbes is this some kind of mafia on the service agencies? Can somebody from eureka forbe's management take a decision and take action on such technicians and provide proper service to long time customers??
Hope this complaint atleast will resolve the issue and some one repairs my purifier