Eureka Forbes — Water purifier service request deliberately neglected

Address:	Mumbai City, Maharashtra, GWPDAGNF000000
Website:	www.eurekaforbes.com

Reference : Customer ID : [protected] Service Contract Receipt No.[protected] dated[protected]. Sir, On[protected], the Service Personnel of the jurisdiction Franchisee, namely K.Neelakandan (Mobile No.[protected]) changed the RO Set and Pump. On completion of the work, when the leakage in the tap was pointed out to him, he told that the spare is not available and that he would promptly replace the same as soon as the same is available. But to my great dismay, in spite of my repeated request, the said Service Personnel, namely K.Neelakandan deliberately failed to replace it. The complaints preferred by me, vide Complaint Nos.87502133 and 84959709 about the deficiency of service have been ignored by the competent authority. Having received a sum of Rs.8270/- towards the Service Contract for the period[protected] to[protected], failure on the part of Eureka Forbes to attend to my complaint, amounts to breach of trust. The deficiency of service has caused much inconvenience to my family. If Eureka Forbes continue to neglect my complaint, I cannot repose my trust on it and I will be constrained to call upon Eureka Forbes to return me the sum of Rs.8270/- deceitfully collected from me toward Annual Maintenance Contract. With regards. WILSON SUNDARARAJ S